Audi Centre Perth is offering an exciting opportunity for a motivated and customer-focused Service Advisor to join our team and become part of a premium automotive brand known for innovation, performance and exceptional service.

As a Service Advisor, you will be the primary point of contact for our valued customers. You will play a crucial role in ensuring a seamless experience from the moment they book their service to the collection of their vehicle.

This is a full-time, fast-paced position, where you will be responsible for delivering exceptional customer service while upholding our high standards of quality and customer satisfaction.

Key Responsibilities:

• Customer Interaction: Serve as the main point of contact for customers, addressing their needs and concerns with professionalism and a friendly attitude.

• Vehicle Progress Updates: Communicate regularly with customers to keep them informed on the status of their vehicle, explaining necessary repairs or maintenance.

• Quality Control: Ensure that all work meets the service centre’s high-quality standards and that vehicles are ready for collection on time.

• Problem Resolution: Address and resolve any customer issues or service-related concerns promptly, with a focus on maintaining customer satisfaction.

• Upsell and Advice: Proactively recommend additional services or products that may enhance vehicle performance or longevity, while ensuring customers’ needs are met.

Skills and Attributes:

• Customer-Centric: A strong focus on exceeding customer expectations and building lasting relationships.

• Organised: Able to manage multiple tasks efficiently, ensuring smooth operations within a busy service department.

• Communication: Excellent verbal and written communication skills, able to explain complex technical information in an easy-to-understand way.

• Team Player: Collaborative and supportive, with the ability to work effectively within a team.

• Attention to Detail: Ability to handle customer requests and service documentation with precision.

What We’re Looking For:

• Previous experience in a Service Advisor role within the automotive industry is highly regarded.

• A passion for the automotive industry and a keen interest in vehicle servicing.

• Proficiency in Microsoft Office (Word, Excel, etc.) and experience using dealership management systems (eg. ERA Power, Pentana) is a plus.

• Strong work ethic and a genuine desire to contribute to a high-performing team.

What We Offer:

• A rewarding and challenging full-time role within a dynamic automotive service environment.

• Continuous training and professional development to enhance your skills and career growth.

• Competitive remuneration and benefits, with performance-based incentives.

• A supportive and inclusive team culture focused on mutual success.

How to apply?

If you are ready for a change and want to join our dynamic and successful team, please APPLY NOW!

ALL APPLICATIONS MUST BE THROUGH SEEK ONLY, NO PHONE CALLS/EMAILS TO THE DEALERSHIP PLEASE.

Due to the number of applications, we will be only contacting those who have been shortlisted.