Do you want to make a difference while building a rewarding career?

Are you passionate about helping people, providing exceptional customer service, and being part of a supportive team? We are currently seeking a Client Relationship Consultants to join a growing organisation that is committed to empowering people living with disability through high-quality NDIS Plan Management services.

This is an opportunity to join a values-driven organisation whose vision is to create a more inclusive Australia by helping NDIS participants navigate their funding with confidence, choice, and control.

About the Role

Reporting to the Team Manager, you will play a key role in supporting NDIS participants, stakeholders, and their support networks by delivering outstanding customer service and administrative support.

This is a fast-paced and rewarding role that combines customer interaction with case management and invoice processing responsibilities. You'll work collaboratively with a dedicated team to ensure clients receive timely, accurate, and person-centred support.

Key Responsibilities

• Respond to incoming calls from clients, providers, and support networks in a professional and compassionate manner
• Provide accurate information and guidance to resolve enquiries efficiently
• Process administrative requests with a high level of accuracy
• Manage client and provider cases to achieve timely resolutions
• Deliver excellent customer service
• Maintain detailed and accurate records across internal systems
• Meet service and quality performance targets
• Participate in ongoing training and team meetings
• Adhere to company policies, procedures, and compliance requirements

About You

To be successful in this role, you will bring:

• Previous experience in customer service, administration, call centre, or client support roles
• Strong verbal and written communication skills
• Excellent attention to detail and organisational skills
• The ability to manage multiple priorities in a fast-paced environment
• A genuine commitment to providing exceptional customer experiences
• Strong problem-solving skills and a proactive approach
• Intermediate Microsoft Office skills, including Outlook, Word, and Excel
• A positive attitude and the ability to work collaboratively within a team

Successful applicants will be required to hold:

• NDIS Worker Clearance
• Working With Children Check (WWCC)

What We're Looking For

You are someone who:

• Enjoys helping people and making a positive impact
• Demonstrates empathy, professionalism, and resilience
• Takes ownership of tasks and follows through on commitments
• Thrives in a team-focused environment
• Is adaptable and able to respond to changing priorities
• Has a strong client-focused mindset and commitment to service excellence

If this sounds like something you would be interested in please don't hesistate to call our friendly Perth team to discuss further, at 9215 9222, or apply now!

Our Commitment to Diversity and Inclusion

At Drake, we are committed to fostering diversity, inclusion, and equity. While our journey is ongoing, our shared goal is to create an environment where every individual is respected and valued. We are a community that recognises the strength of diversity.

Right to Work

The above position is open only to applicants who have a current right to work in Australia. Applicants who do not have a current right to work In Australia will unfortunately not be considered and are respectfully asked not to apply.